Privacy Policy
Last Updated: February 2026
Welcome to CriticAI ("we," "our," or "us"). We are committed to protecting your privacy and ensuring you have a positive experience on our website and in using our products and services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website criticai.ca and use our AI-powered creative analysis services.
1. Information We Collect
1.1 Information You Provide to Us
- Creative Content: We collect music files (MP3, WAV, M4A, FLAC) and book manuscripts (TXT, PDF, DOC, DOCX) that you upload for analysis, along with associated metadata such as track titles, artist names, book titles, author names, lyrics, and genre information.
- Payment Information: When you make a purchase, payment information is processed securely through Stripe. We do not store your full credit card details on our servers.
- Communication Data: If you contact us for support, we collect the information you provide, including your email address and the content of your message.
1.2 Information Automatically Collected
- Usage Data: We collect information about how you interact with our service, including pages visited, features used, and time spent on the platform.
- Device Information: We may collect information about your device, including browser type, operating system, IP address, and device identifiers.
- Session Data: We track your session information, including submission counts, analysis history, and paid analyses balance. Certain data (such as your submission count and paid analyses balance) is also stored in your browser's local storage to preserve your state across visits.
- Analytics Data: We use Google Analytics to collect aggregated usage statistics and user behavior patterns.
1.3 Information from Third Parties
- Stripe: We receive payment status and transaction information from Stripe to process your purchases.
- Google Analytics: We receive aggregated usage statistics and behavioral data collected by Google Analytics when you interact with our service.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Service Provision: To provide, maintain, and improve our AI-powered analysis services for music and books.
- Analysis Processing: To process your uploaded files and generate AI-powered reviews, scores, and recommendations.
- Payment Processing: To process payments and handle refunds.
- Communication: To send you service-related notifications, receipts, and respond to your support inquiries.
- Analytics and Improvement: To analyze usage patterns, improve our services, and develop new features.
- Security: To detect, prevent, and address technical issues, fraud, and security threats.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
3. How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
- Service Providers: We share information with trusted third-party service providers who assist us in operating our service, including:
- Stripe: For payment processing
- OpenAI: For AI-powered analysis generation (your uploaded content is processed by OpenAI)
- Google Analytics: For usage analytics and performance monitoring
- Railway: For backend hosting and infrastructure
- Legal Requirements: We may disclose information if required by law, court order, or government regulation, or to protect our rights, property, or safety.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
- With Your Consent: We may share your information with your explicit consent for specific purposes.
4. Data Storage and Security
4.1 Data Storage
- Your uploaded files are temporarily stored on our servers for processing and are deleted after analysis is complete.
- Session data is stored securely using industry-standard encryption.
4.2 Security Measures
- We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction.
- All data transmission is encrypted using SSL/TLS protocols.
- Payment information is processed securely through Stripe and is never stored on our servers.
- We use secure session management and authentication protocols.
5. Your Rights and Choices
5.1 Access and Control
- You can request deletion of your data by contacting us at hello@criticai.ca.
5.2 Cookies and Tracking
- We use cookies and similar technologies to maintain your session and improve your experience.
- You can control cookies through your browser settings, though this may affect functionality.
- We use Google Analytics, which may use cookies to track usage patterns.
5.3 Data Retention
- We retain your data only as long as needed to provide services.
- Uploaded files are deleted after analysis is complete.
- We may retain certain information as required by law or for legitimate business purposes.
6. Children's Privacy
Our service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately at hello@criticai.ca, and we will take steps to delete such information.
7. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our service, you consent to the transfer of your information to these countries.
8. Third-Party Services
Our service integrates with third-party services that have their own privacy policies:
We encourage you to review these privacy policies to understand how these services handle your information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our service after such changes constitutes acceptance of the updated policy.
10. Contact Us
← Back to CriticAI